Frequently Asked Questions
Everything you need to know about your Kai Collective order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or exchange.
How do I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay in supported regions.
How do I determine my size?
We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our support team for specific measurements.